LogoKeep Insurance Co

Privacy Policy

This Privacy Policy is issued by Keep Insurance Co ABN 31 632970 382 AFSL No. 531680 (us, we or our).

We provide a number of products and services that require us to collect, use, disclose and store your data.

Your privacy is important to us. This Privacy Policy explains how we manage your data including:

  1. the types of data we hold about you and how we use it;
  2. your privacy rights, together with your general rights and our obligations;
  3. our internal policies in relation to how we collect, store, use and disclose your data.

We may change this Privacy Policy from time to time by publishing changes to it on our website. Please check our website regularly to ensure that you are aware of any changes to this Privacy Policy.

When we collect data?

From the moment you visit our website, or access our products and services, we are collecting data from you. We may also collect data when you interact with us and when you use our products and services.

Data we collect

What we collect depends on the products and services you access from us. We will ordinarily collect data such as your name, address, email, date of birth and driver’s licence. We will also collect any other information you provide to us for the purposes of receiving our products and services.

We may also collect more information such as:

Personal information which is any information or an opinion which could reasonably identify an individual) about you or any dependents or family members, medicare number, pension card number, family commitments and social security eligibility, health information and employment history.

technical information such as internet protocol address, location information, information about the device and operating system you are using as well as details which record your interactions with us.

financial information such as bank account details, credit or debit card details, accounting and financial information, financial needs and objectives, assets and liabilities, income, expenses, superannuation and insurance details.

other information from third-parties such as related entities and third-party suppliers or service providers in connection with our products and services, including your employer, advisers, banks, financial institutions, superannuation funds, life insurance companies, fund managers and any public sources.

Why do we use and disclose your data?

We are only allowed to use your data for specific reasons and where we have a legal basis to do so.

We will only use your data for the purposes it was collected and for any related purposes, including:

  1. to operate our website;
  2. to provide our products and services;
  3. to send service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested;
  4. customer support;
  5. to identify and monitor suspicious or fraudulent activity;
  6. to improve our website;
  7. to monitor your compliance with our terms and conditions;
  8. for market research purposes;
  9. to provide you with marketing and promotional messages and other information that may be of interest to you;
  10. to comply with our legal obligations, resolve any disputes that we may have with any of our customers, and enforce our agreements with third parties;
  11. where we believe it is necessary to protect our legal rights, interests and the interests of others, including in relation to any legal claims, compliance, regulatory or audit functions, prevention of fraud or ensuring data integrity is maintained; and
  12. for any purpose related to the above.

We may disclose your data for the purposes it was collected and also:

  1. as required by law, subject to complying with our obligations;
  2. with your consent;
  3. within our business;
  4. to send you marketing material (where permitted);
  5. to process your participation in any promotions or campaigns; or
  6. by sharing it with third-party suppliers and service providers in connection with our products and services.

We may disclose your data for the purposes described in this Privacy Policy to:

  1. related entities;
  2. third party suppliers and service providers in connection with our products and services (i.e. product issuers);
  3. banks or other financial institutions;
  4. superannuation funds;
  5. life insurance companies;
  6. anyone to whom our assets or businesses (or any part of them) are transferred;
  7. specific third parties authorised by you to receive information held by us;
  8. government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Do we disclose personal information outside Australia?

We do not disclose personal information outside of Australia.

What are your choices?

Don't provide your data

You can choose to not provide us with your data. However, while you may be able to use certain parts of our website, you will not be able to access our products and services.

Turn off cookies

Our website uses cookies and similar technologies to help us track your website usage and preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser. However, if you do so, then our website may not work as intended for you.

Opt-out of marketing

We may provide you with direct marketing materials from time to time. If you do not wish to continue to receive these, you may opt-out by contacting us or using the unsubscribe link which is accompanied with these materials.

How do we keep your data safe?

We may hold your data in either electronic or hard copy form. We take reasonable steps to protect your data from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures for this purpose.

For example, we:

  1. train our staff on how to keep your data safe and secure;
  2. have firewalls, intrusion detection and virus scanning tools to stop viruses and unauthorised access to our systems;
  3. have building security measures in place; and
  4. destroy and de-identify data when it is no longer required.

However, we cannot guarantee the security of your data.

Links and access to third-party sites

Our website may contain links to websites or portals operated by third parties. These may be provided for convenience, or as part of accessing our products and services. Where they are provided as part of our products and services, the linked sites may include data which we have collected from you. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked sites, and have no control over or rights in those linked sites. The privacy policies that apply to those other sites may differ substantially from our Privacy Policy, so we encourage you to read them before using any linked site.

Your rights

We will provide you with the access to information we hold about you within 30 days of your written request, unless doing so would adversely affect the rights and freedoms of others (i.e. confidentiality or intellectual property rights). We will tell you if we cannot comply with your request and provide reasons.

You can contact us to correct any information that we hold about you which you believe is inaccurate.

Making a complaint

If you wish to make a complaint about the way we have handled your data, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.

We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

If you are not satisfied with how we have dealt with your complaint you can contact the Office of the Australian Information Commissioner using any of the following details:

GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992 www.oaic.gov.au

Contact

For further information about our Privacy Policy or practices, or to access or correct your information, or make a complaint, please contact us using the details set out below:

Privacy Officer
E: compliance@keepinsuranceco.com.au

Effective: January 2022